Terms & Conditions

Dear Customers,

Welcome to Flower Dekho!

These Terms and Conditions govern your use of Flower Dekho and the services provided by it. Flower Dekho provides its services subject to the following terms, conditions, and provisions. By accessing, viewing, or using this website, www.flowerdekho.com, and the websites as mentioned in the Terms of Use, Annexure A, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.

Flower Dekho reserves the right to amend/modify these Terms and Conditions at any time. Your participation as a customer in this service will constitute acceptance of this agreement.

Delivery Information

Delivery the image displayed is indicative in nature. Actual product may vary in shape or design as per the availability. Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. The chosen delivery time is an estimate and depends on the availability of the product and the destination to which you want the product to be delivered. Since flowers are perishable in nature, we will be able to attempt delivery of your order only once. The delivery cannot be redirected to any other address. This product is hand delivered and will not be delivered along with courier products. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues.

Care Instructions

• Don’t place the flower arrangement under direct sunlight or near any other source of
• Excessive heat. It should also not be placed under a fan.
• If any petal gets damaged, then remove it from the flower.
• Ensure that the floral foam is always soaked in water.
• All the flowers benefit from a daily mist of water.
• Enjoy your flowers!

Please note: Your order placed would be delivered on the specified date. The time mentioned would be on best effort basis but there would be no time commitment. We can commit the delivery on a particular date as given in the order.

• For non-perishable commodities, respective brand owners will be responsible for the quality of product.
• The perishable commodities displayed on the site and the actual products delivered will be similar and may not be exact replicas as these items are hand-made and can vary. However, in all such cases the quantity specified in the order will be provided as desired.
• If ordered flowers / cake /sweets / chocolates are not available in the respective city or town, we shall deliver alternate flowers / cake /sweets of desired quality and equal to (or greater than) order value.
• Delivery schedule varies between same day delivery to delivery within three business days depending on the destination city or town. In all major cities we can deliver on the same day and within three business days in all other places. If the desired delivery date is not available in the order, then order shall be delivered within 1 business day for class 'A' cities and 3 business days for class 'B' cities of receipt of the order (Refer locations for more details).
• Delivery of certain branded items may not be possible / delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be sought from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs. it shall be assumed that s/he has agreed to the delivery of the alternate product. However sometimes due to time constraint, it is not possible to seek the confirmation from the customer. In those situations, the item would be delivered as per clause 3 as given above.
• No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non-delivery.
• The owner of the site retains the right to refuse any order unconditionally.
• All claims are subject to the jurisdiction of Court at Jaipur, India only.
• Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at info @ flowerdekho.com
• If the shipping address is incorrect and recipient is also un-reachable on phone
• OR if no one is available to accept the delivery of the perishable gift item (when delivery attempt is made) then in such cases the order will be assumed as executed & no refund will be made.
• While placing an order, please provide us with the following information for delivery at Hotel / Hospital.

Hotel

Full address of the hotel. 

Room No. 

Telephone number of the hotel. 

Name of Tour Company, if applicable. 

Hospital 

Full address of the hospital. 

Ward number or name. 

Home address of recipient with phone number. 

• If there is no one available at the shipping addresses (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
• If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.
• If flowerdekho.com is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
• Quantities/ sizes specified on the site are indicative in nature and hence there can be slight variations in the delivered item, depending on the availability of the gift items.
• flowerdekho.com has taken every care for the accuracy of the information provided in the site. It has exercised due diligence in providing the latest products/information. However, Apex Flower Mart or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided in the site. Discount Offers, if any are not applicable on Gift Coupons.
• The delivered item for the product categories 'Watches' and 'Apparels' may/ may not be exact replica of the images shown on the website (depending on the availability of the ordered gift item). Hence in such a case the delivered gift item for these 2 product categories (i.e. Watches and Apparels) shall be similar/ close-replica to the image shown for the ordered gift item.
• For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.
• Genunity of information & interest of making payments:
• The customer promises that the information provided to Flowerdekho.com s is true, correct and accurate. The customer also agrees to pay all charges incurred by them and users of your account and credit cards or other payment mention at prices in effect when such charges are incurred.
• The customer agrees to defend indemnity & hold Flowerdekho.com s and its affiliates harmless from all liabilities & expenses including attorneys fee related to any violation of this agreement by them and also for the use of the services or transmission of any message or information by them Flowerdekho.com may modify this agreement from time to time without giving any prior information.

Delivery Policy

• All arrangements featured on this website are designed by Flowerdekho.com.
•  Early morning deliveries can be committed only in Jaipur. We will try our best to deliver as per your instruction
• the recipient's telephone and mobile no. is required to coordinate delivery timings. This ensures that your flowers are delivered. 
• Order accepted till 3:00 pm IST (GMT + 5:30) are executed on the same day and there after the next day.
• Prices are inclusive of delivery / shipping charges.
• When deliveries are made on workplace, hotels, hospitals. Please ensure all details are filled including room no.
• Delivery will be attempted once and in case of house locked or recipient not available at given address, the orders will the considered executed. 

Substitutions Policy 

All arrangements of assorted flowers the color shown online will be used. In neither case of nor availability of particulars flowers, we will substitute the same with flowers of equal value on higher. No refund claims will be entertained in these cases. If the floral containers shown online are not available a similar container will be used.